Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@gatorbak.com. Please note that returns will need to be sent to the following address: Gatorbak LLC, 105 South Main Street, Claremont, MN 55924

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@gatorbak.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days, minus a 10% restocking fee. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@gatorbak.com.

Gatorbak warranties our product against manufacturing defect for 3 years. This includes protection against saltwater damage, UV deterioration, and microbial growth. Gatorbak bunks are warrantied against scratches in gelcoat meeting industry standards for hardness of 50-55b (Barcol hardness). Our protection excludes any damage to the product during improper installation, improper use such as but not limited to dry loading, power loading on non-Gatorbak XP series bunks, loading a damaged boat hull or due to extenuating circumstances where an insurance claim would need to be filed (storm damage, fire damage, and all other acts of God). This protection also excludes the uses of our product outside of normal, typical use. A normal, typical use is defined by using our product on boat docks, boat trailers, and boat lifts. Please contact us if you would like to use our product for anything other than those normal, typical uses. In order for the warranty to be valid a warranty registration card must be completed by the end user of Gatorbak products.

In the unlikely event that you need to report a warranty issue, please use our contact form and enter in your contact information and the problem. One of our representatives will get back to you as soon as possible to process any returns, refunds, or replacements as necessary. You are also welcome to call our direct line and speak with a representative at any time. All returns must be authorized in advance and must have a Return Authorization Number.